The end-user computing (EUC) division of Broadcom will transition from VMware-hosted systems to EUC-hosted systems in April and May 2024. This transition is part of our preparation to become a standalone entity following the pending acquisition of EUC by KKR.
From April 30 through May 6, 2024, customer access to Customer Connect and VMware Cloud services portals will be limited or read-only. Also, from May 3, 2024 to May 6, 2024, the MyLearn portal will be unavailable while the current system is retired and a new platform is made available in its place.
During this time, your access to Workspace ONE and Horizon EUC services will not change. You can also continue to access knowledge base (KB) articles and technical documentation via the website.
Beginning May 6, you will use new URLs to access the EUC-hosted systems. See “New EUC URLs” at the end of this KB.
This table shows a summary of the dates and actions required. Read on for full details and specific actions to take.
Date | Customer Connect | VMware Cloud Services | MyLearn |
Apr 30, 2024 5 PM PDT (UTC -7) | Limited functionality | Read only | Full functionality |
May 5, 2024 7 PM PDT (UTC -7) | Read only | Read only | Last day to save myTranscript course completion data. ACTION REQUIRED: see “MyLearn” below. |
May 6, 2024 8 AM PDT (UTC -7) | Limited functionality ACTION REQUIRED: see “Customer Connect” below. | Majority of functionality ACTION REQUIRED: see “Cloud Services” below. | Unavailable |
May 13, 2024 8 AM PDT (UTC -7) | Near full functionality | Near full functionality | Full functionality |
Until May 5, 2024 at 7:00 PM PDT (UTC -7), the Customer Connect portal will remain operational for support requests. Please continue to use our existing process and systems for creating service requests for your support needs.
From May 5, 2024 at 7:00 PM PDT (UTC -7) to May 6, 2024 at 8:00 AM PDT, the Customer Connect Portal will be read-only while EUC migrates to new systems. Support teams will be available to assist you for critical or production-down situations only (Severity 1 SR’s). You may request support by calling the VMware customer service team (please refer to the Customer Support Numbers section at the end of this document).
Starting May 6, 2024, if you need support, submit a case through Customer Connect at https://customerconnect.omnissa.com
Where can I get Horizon Clients?
As part of the end-user computing (EUC) transition to EUC-hosted systems, the original Horizon Client download page is currently unavailable. We are posting the Horizon Clients here during this transition period:
- Horizon Client for Windows
- Horizon Client for Mac
- Horizon Client for Linux Debian
- Horizon Client for Linux RPM
- Horizon Client for Linux Tarball
- Horizon Client for iOS is available in theApple App Store
- Horizon Client for Android is available in theGoogle Play Store
- Horizon Client for Chrome is available in theGoogle Chrome Store
The following sections detail key dates, changes, and specific actions to take for Customer Connect, VMware Cloud Services, and the MyLearn portal.
Customer Connect
Date | Functionality Changes and Required Actions |
Apr 30, 2024, 5 PM PDT (UTC -7) | Customer Connect has limited functionality. These features will remain available:
These features will not be available:
For more information, refer to KB 97304. |
May 5, 2024, 7 PM PDT (UTC -7) | Customer Connect becomes read only. |
May 6, 2024, 8 AM PDT (UTC -7) | Limited Customer Connect functionality resumes:
ACTION REQUIRED
|
May 13, 2024, 8 AM PDT (UTC -7) | Near full functionality in Customer Connect resumes:
|
VMware Cloud Services
Date | Functionality Changes and Required Actions |
Apr 30, 2024, 5 PM PDT (UTC -7) | Cloud Services becomes read only:
You retain full access to your EUC services. |
May 6, 2024 8 AM PDT (UTC -7) | Majority of Cloud Services functionality resumes:
ACTION REQUIRED
Due to the system change, your existing password will no longer work.
|
May 13, 2024, 8 AM PDT (UTC -7) | Cloud Services resumes near-full functionality:
The following features remain unavailable until further notice:
|
Note: If you license both EUC services and other VMware by Broadcom services, and previously accessed your services through VMware Cloud Services portal, you will use separate portals for VMware by Broadcom services and your EUC services. You may be required to reset your password separately on the Broadcom-provided VMware Cloud Services portal.
If you use enterprise federation, any changes you make to your enterprise federation configuration will affect both systems as they continue to use the same underlying infrastructure to provide federation services until further notice.
MyLearn system
Please note the following changes for MyLearn system and take appropriate actions. Learn more here
Date | Functionality Changes and Required Actions |
Apr 19, 2024 | Last day to complete EUC instructor-led classes on MyLearn |
April 26, 2024, 11:59 PDT (UTC -7) | Last day to complete all courses on MyLearn. Students who fail to complete the entire course by April 26 will not have their current progress transferred to the new system and will need to start the course over. ACTION REQUIRED Complete any in-progress courses. Incomplete courses will not transfer to the new portal and you will need to start over. |
May 5, 2024 | Last day to save myTranscript course completion data. ACTION REQUIRED Take screenshots of your course completion data to ensure records are not lost. To access your data, go to https://mylearn.vmware.com and click the myTranscripts tab. |
May 6, 2024 | MyLearn registration portal is retired |
May 13, 2024, 12:00 AM PDT (UTC -7) | New learning platform launches at omnissa.learning.com |
