Einstein 1 Service Edition is the best of Salesforce for Service.
Learn more.
Explore customer service and product.service pricing to find the right solutions for your business.
First, choose the right product.service edition for your business needs.
Starter Suite
The simple CRM suite for marketing, sales, service, and commerce.
$ 25
user / month
USD (billed monthly or annually)
- Case Management
- Customizable Reports & Dashboards
- Knowledge Base
Professional
The CRM for service.
$ 80
user / month
USD (billed annually)
- Case Swarming
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
Enterprise
The CRM for service with built-in trusted AI.
$ 165
user / month
USD (billed annually)
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
Unlimited
The CRM for service with chat and 24/7 support.
$ 330
user / month
USD (billed annually)
- 24/7/365 support
- AI-powered Chatbots
- Chat
Einstein 1 Service
The best of Salesforce for Service with trusted AI & Data.
$ 500
user / month
USD (billed annually)
- Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack
- Einstein Copilot (Beta) powered by generative AI
- Data Cloud
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Case Management | |||||
| Omni-Channel Routing | |||||
| Knowledge Management | |||||
| Service Contracts and Entitlements | |||||
| Premier Success Plan* | Available for Purchase | ||||
| Einstein for Service | Available for Purchase | Available for Purchase | |||
| Unified Voice & Messaging | |||||
| Service Intelligence |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Chatter | |||||
| Salesforce Mobile App | |||||
| Files | |||||
| Topics and Recommendations | |||||
| Swarming* | |||||
| Slack* | Available for Purchase | Available for Purchase | Available for Purchase | Available for Purchase |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Case Auto-Assignment | |||||
| Web and Email Case Capture | |||||
| Case Email Auto-Response | |||||
| Case Escalation Rules and Queues | |||||
| Lead-Contact Account Management | |||||
| Service Console Apps | 1 custom app per org | ||||
| Knowledge (Read-Only) | |||||
| Knowledge (Read-Write) | Additional $75 USD/user/month | Additional $75 USD/user/month | |||
| Omni-Channel Routing (Enhanced) | |||||
| Incident Management | |||||
| Omni Supervisor | |||||
| Case Milestone Tracker | |||||
| Service Cloud Voice | Available for Purchase | Available for Purchase | Available for Purchase | ||
| Computer Telephony Integration (CTI) | |||||
| Orders Management | |||||
| Service Contracts and Entitlements | |||||
| Advanced Case Management | |||||
| Einstein Next Best Action | 5k requests PUPM | 5k requests PUPM | 5k requests PUPM | 5k requests PUPM | Unlimited Requests Per Agent |
| Einstein Case Classification | Single Data Segment | 5 Data Segments | |||
| Einstein Case Routing | 2,000 Routing Predictions user/month | ||||
| Einstein Article Recommendations | Unlimited for agent users Einstein Article Recommendations in Flow | Unlimited for agent users Einstein Article Recommendations in Flow | |||
| Service Replies* | Available for Purchase | Available for Purchase | |||
| Conversation Summaries | Available for Purchase | Available for Purchase |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Einstein Bots | Additional $75 USD/user/month | ||||
| Enhanced Messaging | Additional $75 USD/user/month | Additional $75 USD/user/month | |||
| Feedback Management | Available for Purchase | Available for purchase | Available for purchase |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Help Center | |||||
| Service Catalog | |||||
| Authenticated Portal* | Available for Purchase | Available for purchase | Available for purchase | ||
| Customer Community | Available for Purchase | Available for purchase | Available for purchase |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Work Order Management | |||||
| Asset Management and Product Tracking |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Customizable Reports and Dashboards | |||||
| Advanced Reporting Features | |||||
| CRM Analytics | Available for Purchase | Available for purchase | Available for purchase |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Opportunity Tracking | |||||
| Task Management, Activity Feed | |||||
| Next Best Action | |||||
| Offline Access |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Email Integration with Outlook | |||||
| Email Integration with Gmail | |||||
| Web Services API | Additional $25 USD/user/month | ||||
| Data Cloud* | Available for Purchase | Available for purchase | Available for purchase |
| Starter Suite $ 25 user/month | Professional $ 80 user/month | Enterprise $ 165 user/month | Unlimited $ 330 user/month | Einstein 1 Service $ 500 user/month | |
|---|---|---|---|---|---|
| Flow Builder | 5 flows per org | Unlimited | Unlimited | ||
| Workflow and Approval | |||||
| Custom Profiles and Page Layouts | |||||
| Lightning App Builder | |||||
| AppExchange App Integration | |||||
| Email Templates | |||||
| Data Storage Per User | |||||
| File Storage Per User | |||||
| Unlimited Custom Applications | |||||
| Developer Sandbox | |||||
| Developer Pro Sandbox | Available for Purchase | Available for purchase | |||
| Roles and Permissions | 2 roles per org | ||||
| Record Types (Per Object) | 3 types per object | ||||
| Full Sandbox | Available for purchase | 1 full sandbox included per org | 1 full sandbox included per org | ||
| Partial Sandbox | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org | ||
| Salesforce Identity | |||||
| Service Catalog |
1. Slack is not currently supported in Premier or Signature Success Plans.
2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.
3. Slack Enterprise Grid license included per license of Einstein 1 Service.
4. Einstein for Service and Einstein 1 Service Edition: Limited credits included. Additional credits available for purchase.
Extend the power of product.service with these related apps and add-ons.
Einstein for Service
from $75 USD/user/month
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
product.field-service
from $50 USD/user/month
Streamline operations, boost profits, and increase happiness for your field team and customers.
product.visual-remote-assistant
$50 USD/user/month
Improve first-time fix rates with real-time remote service and access to expert assistance.
product.self-service
from $2 USD/login/month
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
product.digital-engagement
$75 USD/user/month
Deliver seamless, personalized conversational experiences across channels — at scale.
product.service-voice
from $50 USD/user/month
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Service Intelligence
from $220 USD/user/month
Supercharge service with actionable insights and AI-powered recommendations.
Then, choose the Success Plan that’s right for your business.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Learn at your own pace with free self-guided resources.
Included in all licenses.
- Online learning to upskill teams
- Global Trailblazer community
Premier Success Plan
Fast track your success now with easy and expert guidance.
30% of net license fees.
- Access to 24x7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximize ROI with proactive, personalized expertise.
Contact your account executive.
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximize ROI with the world’s #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realize the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world’s #1 CRM?
Start your trial.
Try product.service free for 30 days. No credit card, no installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Service Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to see what works for your business.
* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
